Refund policy

Returns and refunds

At Wag the Tail, we want you and your pet to be happy with your purchase.

Requesting a return

You may request a return within 30 days of receiving your order. To request a return, reply to your order confirmation email with your order number, the item you wish to return, and the reason for the return.

Items must be unused, in their original condition and packaging, with proof of purchase. Please contact us before sending anything back. We will provide instructions and the correct return address for eligible returns. Items from different suppliers may need to be returned separately.

Return shipping and fees

Before you proceed with a return, we will confirm any applicable return shipping costs or restocking fees. Do not send your return to the address on the original package unless we instruct you to do so.

Damaged, defective, or incorrect items

Please inspect your order upon arrival and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and photos so we can help resolve the issue.

Items that cannot be returned

We do not accept change-of-mind returns for opened food or treats, used hygiene or grooming products, personalized items, or gift cards. This does not limit your rights regarding damaged, defective, or incorrect items, or any rights required by applicable law.

Refunds

We will notify you when your return has been reviewed and whether your refund is approved. Approved refunds are issued to your original payment method. Your bank or payment provider may take additional time to post the refund.

Questions

For help with a return or refund, reply to your order confirmation email.